FAQ
tkjm FAQ — All Your
Questions Answered in One Place
Everything you want to know about deposits, withdrawals, the VIP program, casino games, and customer support — answered in plain language on the tkjm FAQ page.
Whether you're new to tkjm or a regular player — questions come up from time to time. That's exactly why this page exists. Below, more than 20 questions are answered in detail across four sections — covering contact and support, VIP cashback, casino games, and how to deposit using bKash or Nagad. If you don't find an answer to your question, reach out directly via our 24/7 live chat or email.
Frequently Asked Questions
Contact & Support
Before reaching out to the support team, note down your registered mobile number, account username, and the time the issue occurred. If it's a payment-related problem, keep the transaction reference number or a screenshot handy. Providing these details helps our team resolve your issue faster.
Yes, tkjm customer service is active 7 days a week, 24 hours a day. Whether it's 3 AM or early morning — a representative will always be available on live chat. So you can reach out immediately whenever you need help, without having to wait.
Absolutely. tkjm support is available in both Bengali and English. Keeping Bangladesh users in mind, we provide full assistance in Bengali. Send a message in Bengali on live chat and you'll get a reply in Bengali right away.
tkjm has two support channels. The first is live chat — you can open the chat window from any page on the site and talk directly. The second is email — for issues that require detailed explanations or documents, send a mail to [email protected]. Both channels are available 24/7.
Email is more effective for issues where you need to send screenshots, proof of transactions, or other documents. For example — identity verification, account recovery, or detailed complaints about withdrawals. When you email [email protected], our team reviews all the information step by step and responds accordingly.
VIP Benefits
The tkjm VIP program has five levels — Bronze, Silver, Gold, Platinum and Diamond. New players start at the Bronze level and can move up through consistent active gaming. The weekly cashback rate increases at each level.
The cashback rate varies by level — Bronze gets up to 0.3%, Silver up to 0.6%, Gold up to 0.9%, Platinum up to 1.2%, and Diamond up to 1.5% weekly cashback. Cashback is calculated every week and added to your account.
Playing regularly and actively on tkjm moves your VIP account toward higher levels. How quickly you get promoted depends on how consistently you play. While exact figures are not specified, the more active you are, the faster your level will increase.
Weekly VIP cashback is generally added to your balance and can be used to play games. To find out the specific withdrawal conditions for cashback, contact the support team — message via live chat or email [email protected] for full details.
Diamond is the highest VIP level at tkjm — alongside the top weekly cashback rate of up to 1.5%, you also get access to priority support and special offers. The tkjm team gives Diamond level players individual attention and aims to provide a personalised experience.
Casino & Table Games
In a live dealer game, a real human dealer runs the game live on camera. You can watch that live video on your mobile or computer screen from home and place bets with real money. Card dealing, roulette spinning — everything is visible live on camera, so the experience feels very close to a real casino even though it's virtual.
Teen Patti is a popular South Asian card game. Each player receives three cards and the goal is to make the best three-card hand. The hand rankings are similar to poker — three of the same card (Trail) is the strongest. Players can choose to bet on the Player side or the Banker side.
Andar Bahar is a very simple Indian card game. The dealer reveals one card — this is called the "joker card". You then have to guess whether the next card of the same value will land on the left side (Andar) or the right side (Bahar). Just two options — quite straightforward for new players of any age.
The simplest way to start in roulette is with "even money" bets — choosing red or black, odd or even, or numbers 1-18 or 19-36. These bets have close to a 50-50 chance of winning and a 1:1 payout. New players can use this approach to get a feel for how roulette moves.
Yes, each table game has a set minimum and maximum bet amount, and this varies depending on the game and table type. Low-stakes tables are suitable for new players, while experienced players can place larger bets at high-stakes tables. Contact the tkjm support team for specific limits.
How to Deposit
The minimum deposit at tkjm is ৳300 — and this applies across all payment methods. Whether you use bKash, Nagad, Rocket, or Upay — you can deposit from ৳300 on each. This amount is accessible for most players in Bangladesh.
After logging into tkjm, go to the cashier or deposit option and select bKash as the payment method. Enter the amount (minimum ৳300) and confirm with your bKash number and PIN as instructed. Once the payment is successful, the balance will be added to your tkjm account quickly.
After a successful payment via Nagad, the balance is usually added to your tkjm account within a few minutes. You generally do not have to wait long to receive a deposit. If it takes more than 15 minutes and the money has been deducted from your Nagad app, contact support with proof of the transaction.
First, confirm in your mobile wallet app (bKash/Nagad/Rocket/Upay) that the transaction was completed and note the transaction ID. Then send the transaction ID and screenshot to tkjm live chat or to [email protected]. Our team will verify and resolve the issue promptly.
tkjm currently supports four mobile wallet methods: bKash, Nagad, Rocket and Upay. Rocket is Dutch-Bangla Bank's mobile wallet. Both deposits and withdrawals can be made through all four methods, with a minimum deposit of ৳300.
Withdrawal processing at tkjm is generally completed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳800. Once a withdrawal request is made, our team verifies it and sends the funds to your mobile wallet promptly.
Have more questions? Ask us directly
If the answers above are not enough, the tkjm support team is always here for you. Talk to us directly on live chat or send details by email — available in Bengali 24/7.